Cancellation Policy

Private / Duet / Trio Training (in-person and Zoom)

All Private, Duet, and Trio in-person or Zoom bookings require 24-hour notice for cancellations to avoid charges. Cancellations or changes made within 24 hours will be charged as attended. Cancel through your confirmation email or client account; only use phone/text/WhatsApp in emergencies.

If your Duet partner cancels with less than 24-hour notice, your session proceeds as normal at no extra cost. If they cancel with notice, you can upgrade to a private session or reschedule with another partner. Join the WhatsApp group for last-minute availability.

If both Trio partners cancel with less than 24-hour notice, your session proceeds as normal at no extra cost. If they cancel with notice, you can upgrade to a private session or reschedule with another partner. Join the WhatsApp group for last-minute availability.Class pack Expiry dates

Both 10 and 4 class packs have new expiry lengths - 10 class packs expire 13 weeks after purchase (giving 3 weeks within the package for non-attendance). 4 class packs expire 6 weeks after purchase (allowing 2 weeks within the package for non-attendance). In the event that the studio is closed or your teacher is sick on your session day, your class pack will be extended accordingly.

Subscription cancellation

Please provide 2 weeks notice if you wish to cancel your mat class or studio subscription.

Group Mat Practice (in-person and Zoom) cancellation

Group Mat / Chair classes, including Zoom classes, are booked as a course and are non-refundable from 7 days prior to the start of the course. If you are unable to attend an in-person session, you have two options to catch up, subject to availability:

1. switching to another class - Zoom or in-person
2. following the recorded Zoom practice at any time within 7 days of that online class

Anyone booked on a Zoom class but unable to participate live will receive the recorded class, which will act as a catch up.

We do not offer credits or refunds in lieu of catch up classes and are not able to roll catch ups over into subsequent terms. If you skip a term of mat classes, I can not guarantee your place should you wish to return.

Privacy Policy and GDPR Requirements

What information do we ask for, why and where do we keep it?

I hold your name, phone, and email to contact you about bookings. This information is stored in my booking system, Acuity. When you make a card payment, Stripe asks for your postcode to enhance payment security.

I request your medical history to assist in my planning and delivery of sessions. This is stored in my booking system, Acuity

Your postal address from the new client intake form allows me to contact you by mail if no email is provided and to inform you about cancellations / travel disruption etc.

Who can access your information?

You can ask to see the information I hold for you at any time and access your own account on Acuity where you can make amendments. Only I can access this information and it will be used to inform your practice and handle your bookings and payments. I do not share any of this information with any third party.

Data storage

My online booking system, Acuity Scheduling and its parent company Squarespace store all data in servers and back up servers located in the United States. Acuity has taken steps to ensure it complies with GDPR regulations related to transferring data outside of the EU.